Last mile delivery for big and bulky items
The last mile is the part your customer remembers. It is the only step of the shipment they see in person, and it is where a good purchase turns into a great one or a return. Professional Moving Solutions runs last mile delivery for the items parcel carriers will not take: furniture, mattresses, major appliances, fitness equipment, electronics and TVs, office furniture, medical equipment, fine art, antiques, and lighting and fixtures. Two-person crews, protected floors and call-ahead scheduling come standard, nationwide.
What last mile delivery means
Last mile delivery, also called final mile delivery, is the last leg of a shipment: from the local terminal or warehouse to the customer's home or business. For a small box, that means a doorstep drop. For a 300-pound treadmill or a sectional sofa, it means two trained people, the right equipment, a scheduled appointment, and often carrying the item up stairs and into a specific room. That is the work we do.
Last mile logistics for big and bulky freight
Last mile delivery logistics is where most of the cost and most of the customer experience sits. As a last mile carrier, we plan the routing, schedule the delivery, staff it with a two-person team and keep the customer informed. Our last mile delivery services cover everything from a doorstep drop to full white glove delivery. We are a last mile delivery company based in Richmond, Virginia, serving customers nationwide.
Five last mile service levels
Not every delivery needs the same level of service, so we offer five and you choose per product or per order.
- Curbside: porch or doorstep drop-off with photo proof. No appointment needed.
- Threshold: carried just inside the entrance or garage during a scheduled window, with a signature on completion.
- Room of Choice: a two-person team places the item in the room your customer chooses.
- White Glove: room placement plus unpacking, assembly, inspection, and removal of packaging and debris. Appliance installation is available.
- Custom Program: branded uniforms, special handling, crating, multi-stop routing and dedicated peak-season capacity.
What every delivery includes
- A confirmation call the day before and a reminder the morning of delivery.
- A call from the crew about 30 minutes before arrival.
- Blankets and runners to protect floors, stairs and door frames.
- Photo proof and a signature when the delivery is complete.
Crews you can put in front of your customers
The people who carry your product into a customer's home represent your brand. Every driver and helper is background checked and drug screened. Crews arrive in clean uniforms, are trained on the products they deliver, and carry service kits on every truck. On-site supervisors and daily crew audits keep the standard consistent from one stop to the next.
Who uses our last mile delivery service
Retailers and e-commerce brands, furniture showrooms, interior designers, galleries and antique dealers, builders and developers, and fitness and appliance brands.
Frequently asked questions
What is the difference between last mile and final mile delivery?
Nothing. Last mile delivery and final mile delivery are two names for the same thing: the final leg of a shipment, from the local terminal or warehouse to the customer's door.
What items do you deliver?
Big, bulky and high-value items, including furniture, mattresses, major appliances, electronics and TVs, fitness equipment, office furniture, medical equipment, fine art, antiques, and lighting and fixtures.
Do you deliver nationwide?
Yes. We serve customers nationwide.
How do customers know when the crew is arriving?
They get a confirmation call the day before, a reminder the morning of delivery, and a call from the crew about 30 minutes before arrival.
How do I get a last mile delivery quote?
Send the quote form with your pickup and delivery ZIP codes, item dimensions and weight, and photos if you have them, or call 1-866-216-7742, Monday to Friday, 8:00am to 6:00pm Eastern.
Who delivers last mile packages?
Small parcels are delivered by parcel carriers and postal services. Items that are too big or heavy for parcel networks, such as furniture, appliances and fitness equipment, are delivered by last mile carriers that use two-person crews. That is the work Professional Moving Solutions does.
How long does last mile delivery take to arrive?
It depends on where the item is going and the service level. Deliveries above Curbside are made in a scheduled window, and the customer gets a confirmation call the day before.
What does final mile carrier mean?
A final mile carrier is the company that makes the last leg of the delivery, from the local terminal or warehouse to the customer's address. Professional Moving Solutions is a final mile carrier for big, bulky and high-value items.
Talk to our delivery team
Mon–Fri, 8:00am–6:00pm Eastern