Reverse Logistics and Equipment Returns

Reverse logistics is the last mile in the other direction. Instead of carrying a product in, the crew carries it out and moves it back up the supply chain. For a retailer or a manufacturer, that can mean a customer return, a unit that needs repair, an item swapped for a different model, or an old piece that has to go once the new one is in place.

We handle the same kinds of items we deliver: furniture, mattresses, appliances, fitness equipment, office furniture, medical equipment and other equipment that is too big or too heavy for a parcel carrier.

When a customer sends back a sofa, a treadmill or a refrigerator, the return should be as easy for them as the delivery was. Our crew comes to the home or business, takes the item out without damaging floors, walls or door frames, and wraps it so it arrives back at your location in the condition it left the customer. You decide where it goes: your warehouse, a returns center, a repair shop or a vendor.

Many customers do not want to be left with the item they are replacing. On a swap, the same two-person crew that brings the new unit in can take the old one out on the same visit. That saves the customer a second appointment and saves you a second truck. The old unit then goes back to you or is disposed of the way you instruct.

Before an item can travel, it often has to be taken apart, emptied or prepared. Our crews disassemble furniture and equipment where needed, keep hardware and parts together, and protect each piece with blanket wrap. Items can also be palletized or crated for the return trip. If a unit is connected to power, water, gas or a network, the customer's own technician or installer disconnects it first, and we time our pickup around that visit.

Some returns are not worth bringing back. When that is the case, we follow your instructions for disposal, whether that means taking the item to a donation point, a disposal facility or another location you choose. Tell us what you want done with each type of item and we will build it into the pickup.

• Two-person crews for every pickup
• Every driver and helper background checked and drug screened
• Floor and doorway protection during removal
• Disassembly, with parts and hardware kept together
• Blanket wrap, palletizing or crating for the trip back
• Old unit removal on the same visit as a new delivery
• Return to your warehouse, returns center or repair location
• Disposal or haul-away per your instructions
• On-site supervisors and daily crew audits

1. 1Send us the pickup address, the item, and where it needs to go.
2. 2We schedule the pickup and, if needed, coordinate with the customer's technician to disconnect the unit first.
3. 3The crew removes, disassembles and wraps the item at the customer's location.
4. 4We bring the item to your warehouse or repair location, or dispose of it as you instructed.

A return is often the last time a customer deals with your company before deciding whether to buy again. Crews that show up ready, work carefully and leave the space clean make that last impression a good one. On-site supervisors and daily crew audits keep the standard the same on returns as on deliveries.

Reverse logistics fits alongside our last mile delivery and white glove delivery for the outbound trip, specialized delivery for unusual items, high value shipping for pieces that need extra protection, medical equipment delivery for clinical and home medical units, and trade show shipping for exhibits. We serve customers nationwide; see our service areas for the cities we cover locally.

Tell us what you need picked up, how many returns you expect and where the items should go. Send the quote form or call 1-866-216-7742, Monday to Friday, 8am to 6pm Eastern.