Last mile and white glove delivery questions, answered
These are the questions people ask most when they search for last mile delivery and white glove delivery services. If yours is not here, call 1-866-216-7742, Monday to Friday, 8:00am to 6:00pm Eastern.
Last mile delivery
What is meant by last mile delivery?
Last mile delivery is the final leg of a shipment, from the local terminal or warehouse to the customer's home or business. It is also called final mile delivery.
Is final mile delivery the same as last mile delivery?
Yes. Final mile delivery and last mile delivery are two names for the same stage. Freight carriers tend to say final mile, and retailers tend to say last mile.
What does final mile carrier mean?
A final mile carrier is the company that makes the last leg of the delivery, from the local terminal or warehouse to the customer's address. Professional Moving Solutions is a final mile carrier for big, bulky and high-value items.
Who delivers last mile packages?
Small parcels are delivered by parcel carriers and postal services. Items that are too big or heavy for parcel networks, such as furniture, appliances and fitness equipment, are delivered by last mile carriers that use two-person crews. That is the work Professional Moving Solutions does.
How long does last mile delivery take to arrive?
It depends on where the item is going and the service level. Deliveries above Curbside are made in a scheduled window, and the customer gets a confirmation call the day before.
How will I know when my last mile delivery is arriving?
You get a confirmation call the day before, a reminder the morning of delivery, and a call from the crew about 30 minutes before arrival. You can also call 1-866-216-7742 with questions.
What is last mile logistics?
Last mile logistics is the planning behind the last mile: routing, scheduling, crews, equipment and customer communication. For big and bulky items it also covers how the item gets into the home and what the crew does once it is there.
Do you offer last mile delivery near me?
We are based in Richmond, Virginia and serve customers nationwide.
White glove delivery
What is white glove delivery?
White glove delivery is a premium delivery service where a two-person crew carries the item into the home, places it in the room of choice, unpacks and assembles it, inspects it, and removes all packaging.
What are the steps involved in white glove delivery?
A confirmation call the day before, a reminder the morning of delivery, a call from the crew about 30 minutes out, floor and door frame protection, placement in the room of choice, unpacking, assembly, inspection, removal of packaging and debris, then photo proof and a signature.
Is white glove delivery worth it?
It is worth it when an item is heavy, fragile, expensive or needs assembly. The item arrives assembled, inspected and in place, and the customer does not lift or clean up anything. For a small, sturdy item, Curbside or Threshold delivery is usually enough.
How much does white glove delivery cost?
Cost depends on the size and weight of the item, the pickup and delivery ZIP codes, and what the crew needs to do on site. Send the quote form with those details for a no-obligation estimate.
What items are eligible for white glove delivery?
Furniture, mattresses, major appliances, electronics and TVs, fitness equipment, office furniture, medical equipment, fine art, antiques, and lighting and fixtures.
Is white glove shipping the same as white glove delivery?
Yes. Some brands call it white glove shipping. It is the same service.
Threshold and room of choice delivery
What does threshold delivery mean?
Threshold delivery means the item is carried just inside the entrance of the home or into the garage, during a scheduled window, with a signature on completion.
What does delivery to your room of choice mean?
Room of choice delivery means a two-person team carries the item to the room the customer chooses and places it there.
Does room of choice delivery include assembly?
No. Assembly is part of white glove delivery.
Furniture, appliances and fitness equipment
What does white glove furniture delivery mean?
White glove furniture delivery means the crew carries the furniture to the room the customer chooses, unpacks it, assembles it, inspects it and removes the packaging.
How much does furniture delivery cost?
Cost depends on the size and weight of the piece, the pickup and delivery ZIP codes, and the service level. Send the quote form for a no-obligation estimate.
How much does appliance delivery and installation cost?
Cost depends on the appliance, the pickup and delivery ZIP codes, and whether installation is needed. Tell us which appliances you ship when you request a quote and we will confirm what is included.
Do you offer treadmill delivery and assembly?
Yes. With White Glove service a two-person team carries the treadmill to the room the customer chooses, assembles it, inspects it and removes the packaging.
Working with us
Are you a last mile delivery company for retailers?
Yes. We are a last mile delivery partner for retailers and e-commerce brands, furniture showrooms, interior designers, galleries and antique dealers, builders and developers, and fitness and appliance brands.
How do I get a quote?
Send the quote form with your pickup and delivery ZIP codes, item dimensions and weight, and photos if you have them, or call 1-866-216-7742.
Talk to our delivery team
Mon–Fri, 8:00am–6:00pm Eastern